Returns Policy
Thank you for shopping at LDAEIB. We appreciate your business and want you to be completely satisfied with your purchase. Please review our return policy below.
14-Day Return Window
You have 14 days from the date of delivery to return eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned:
Gift cards: Unfortunately, gift cards cannot be returned.
Returns Process
1. Initiate the Return: To initiate a return, please contact our customer support team at [insert customer support email] within the 14-day return window. Provide your order number and details of the item(s) you wish to return.
2. Return Authorisation: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.
3. Package Your Item: Please securely package the item(s) you are returning, including all original packaging and any accessories that came with the product.
4. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to protect against loss or damage during transit.
5. Inspection and Refund: After receiving your returned item(s) and inspecting them for eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [insert estimated processing time] for your refund to be processed.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment method and financial institution.
Late or Missing Refunds
If you haven't received your refund within the specified time frame, please follow these steps:
1. Check your bank or credit card account again, as it may take some time for the refund to be officially posted.
2. Contact your bank or credit card company to inquire about the status of the refund.
3. If you have completed these steps and still have not received your refund, please contact us at [insert customer support email] for further assistance.
Contact Us
If you have any questions about our Return Policy, please contact us at [insert customer support email] or by mail at: